Returns

Unworn, in original condition, within 14 days — and rather more than that if something is genuinely wrong.

Change of mind

Within 14 days of delivery, for exchange or credit, where the piece is unworn, undamaged, and returned in its original packaging with tags intact. Return postage is the customer’s.

Pierced earrings

For reasons of hygiene, these cannot be returned for change of mind unless they arrive faulty. This does not affect what follows.

Australian Consumer Law

Where a piece is faulty, significantly different from its description, or not fit for purpose, you are entitled to a repair, replacement or refund, and we cover return postage. Nothing above limits this, and nothing on this page is intended to.

Hand-work is not a fault

Embroidered bags and hand-set pieces vary. A fault is a broken clasp, a missing stone, a piece that does not match its photograph, or a set arriving without a component the listing named. Tell us and we will put it right.

To begin

Write to us with the order number, the piece, and a photograph if there is a fault. We reply within one business day with instructions.

Please do not post anything back before you hear from us.

Refunds

Processed within five business days of arrival, to the original payment method. Banks may add a few days of their own.